Legal

Privacy Policy

Effective date: September 18, 2026 · Last updated: September 18, 2026

Plain-English summary: We collect the data the app needs to work — your account, the loads and costs you enter, and the photos you attach. Your data lives on your device first and syncs to the cloud so you can restore it. We don't sell or share your data, we don't show ads, and we don't track you across other apps. You can delete your account and your data at any time from inside the app.

This Privacy Policy describes how Superior One Logistics Corp. (“TrueLane,” “we,” “us,” or “our”) collects, uses, shares, and retains information when you use the TrueLane mobile application and related services (the “App”). It applies to the App only. TrueLane is designed to keep your business data primarily on your device, syncing to the cloud only to back it up and make it available across your own devices. By using the App, you agree to this Policy.

Information we collect

Account information

When you create an account, we collect your email address, name, and a hashed password. Authentication is provided by Clerk. We do not store your password ourselves.

Operational data you enter

We store the data you enter so it syncs across your devices and can be restored: vehicle details, cost profiles (including your cost-per-mile breakdown), load details (origin, destination, rate, broker name, reference numbers, notes), your accept/reject/override decisions, trip execution data (segments, stops, timestamps, miles, expenses), and reconciliation records. This data is stored on your device and, when you are signed in, in our cloud database (Supabase), isolated to your account.

Location

With your permission, the App collects foreground location only (“while in use”) to set your home base, estimate accurate trip mileage, and record a breadcrumb trail during an active trip for mileage and IFTA jurisdiction attribution. The App does not collect location in the background. The route breadcrumb trail (gps_path) is stored on your device only and is not uploaded to our servers. You can decline or revoke location access at any time in your device settings; the App remains usable without it (you can enter miles manually).

Photos and documents

With your permission, the App accesses your camera and photo library so you can attach proof-of-delivery (POD) photos, fuel receipts, and rate confirmations to your records. The App requests this access only when you use the feature. These images are stored on your device and may be uploaded to our cloud storage under your account.

Addresses and routing

When you look up an address or request a route, the address or coordinates are sent to Mapbox to return suggestions, distances, and travel times. We do not retain a history of your address lookups beyond the destination records you save to a load.

Subscription and billing

If you purchase a subscription, RevenueCat (on our behalf) and the applicable app store process the transaction. We receive a non-sensitive entitlement status (whether you have an active subscription) and a customer identifier. We do not receive or store your full payment-card or bank details — those stay with Apple or Google.

Analytics and diagnostics

Where enabled, we use PostHog to understand how the App is used (events such as app opened, load accepted, subscription purchased) and Sentry to capture crash reports. These services receive a pseudonymous user identifier and technical details about the device and error. They do not receive your load data, cost profiles, location, or photos.

Fuel-price reference

When the App displays a fuel price for rate estimation, it retrieves a regional average from the U.S. Energy Information Administration (EIA). No personal data is sent to the EIA.

We do not intentionally collect government IDs, Social Security numbers, or financial-account numbers. Please do not enter them into free-text fields.

How we use your information

To provide the App's core features (rate calculation, load evaluation, trip logging, history, tax and analytics summaries);
To authenticate you and secure your account;
To back up and sync your data across your own devices and restore it on a new device;
To look up routes, distances, and fuel-price references used in calculations;
To determine your subscription tier and unlock the features you've paid for;
To detect, diagnose, and fix crashes and errors;
To respond to support requests you initiate and notify you about your account, security, or material changes to this Policy or our Terms; and
To comply with legal obligations.

The App's calculators and summaries are estimates for your own individual business decisions. TrueLane does not tell you what rate to charge and does not coordinate rates among users; each operator independently sees only their own numbers.

Service providers (sub-processors)

We share data only with providers that process it on our behalf to run the App:

Provider	Purpose	Data involved
Clerk	Authentication & account management	Email, name, session tokens
Supabase	Cloud database & file storage / sync	Your operational data and uploaded photos
RevenueCat + Apple App Store / Google Play	Subscriptions & billing	Purchase and entitlement data
Mapbox	Geocoding, route distance & travel time	Addresses and coordinates you look up
PostHog	Product analytics	Pseudonymous ID, usage events
Sentry	Crash & error reporting	Pseudonymous ID, device/error diagnostics
U.S. Energy Information Administration (EIA)	Fuel-price reference	None personal
Expo	App delivery, updates & build	Technical/diagnostic data

Each provider handles data under its own terms and security practices. We do not sell your personal information, we do not share it for third-party advertising, and we do not use it for cross-app tracking.

Where your data lives; security

Your data is stored locally on your device (in an on-device app database) and, when you are signed in, synced to our cloud database.
Data in transit is protected with TLS.
Cloud data is isolated per account by row-level security, so one account cannot read another's records.
You can enable an optional biometric App Lock (Face ID / fingerprint). It is verified on your device; we never receive or store your biometric data.

No method of transmission or storage is 100% secure, but we take reasonable measures to protect your information.

Notifications

The App may send local reminders (for example, about an unfinished trip) and, if enabled, register for push notifications. You can disable notifications at any time in your device settings.

Data retention

We retain your account and operational data for as long as your account is active or as needed to provide the App. You can export your records at any time via the in-app CSV export. When you delete your account from within the App (Profile → Manage Account → Delete Account), we delete your account record, your operational data (loads, vehicles, cost profiles, trips, stops, expenses), and photos stored in our cloud storage. Some records may be retained for a limited period where required by law (for example, tax or DOT recordkeeping), and backups are purged on a rolling schedule.

Your choices and rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to withdraw permissions.

Access / export: use the in-app CSV export to download your records.
Correct / delete: edit or delete data inside the App; delete your entire account and associated data via Profile → Manage Account → Delete Account.
Location, camera & notifications: grant or revoke anytime in your device settings.
Requests: contact superior.one.logistics@gmail.com to exercise a right under applicable law (including GDPR or CCPA/CPRA).

California residents (CCPA/CPRA) and residents of other states with privacy laws have additional rights, including the right not to be discriminated against for exercising them. We do not sell or “share” personal information as those terms are defined under California law.

Children

TrueLane is a business tool intended for commercial operators and is not directed to children. It is not intended for anyone under 18 (and in no event under 13), and we do not knowingly collect personal information from children.

International users

The App is operated from the United States. If you use the App from outside the United States, your information will be transferred to and processed in the United States.

Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will update the effective date and, where appropriate, notify you in the App or by email. Your continued use of the App after the changes take effect constitutes acceptance of the revised Policy.

Contact

Questions about this Policy? Email superior.one.logistics@gmail.com.